What safety tips can I follow and how can I prepare myself as a guest?

Read the homestay listing information carefully and read any reviews left by other guests.

Make sure you understand any house rules and have checked that the homestay has the amenities you need.

Ask any questions you have about the homestay before making the booking.

Confirm your booking through Homestay.com. Bookings arranged or confirmed privately, outside of our secure messaging system, are not supported by Homestay.com.

Booking through Homestay.com guarantees the support of the Homestay.com team, should you need it, with any hosts you are booked through the website.

Please be cautious of any host who contacts you about an additional security deposit when you book on Homestay.com. Our hosts have been advised that if they wish to request an additional deposit, they must make this explicit in their listing.

Get in touch with your host by email before you arrive to introduce yourself, advise an estimated time of arrival and to make sure you have all the information you need to get there. You'll need to arrange how to pay the balance directly to your host.

Show your host photo ID when you arrive at their homestay. Print and bring a copy of the booking confirmation with you too. Send your host details for any other people in your booking (and pets if appropriate) who will be arriving with you.

We're here to help!

If you have a question we haven't answered, get in touch at support@homestay.com.

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