Why should I pay and communicate only on Homestay.com platform?

For your safety and security, all booking fee payments should be made online and all communications should be made through our messaging system.

This ensures that hosts and guests are protected under our terms and conditions.

Paying your booking fee outside the of Homestay.com system exposes you to risk, and we can’t help you if you present any issues with the booking or issues with your homestay.

Some hosts request their payment in advance and this should be displayed in their profile so you are aware before making the booking. If you are uncertain about paying a host in advance please contact us and let us check the profile and advise you what you should do.

When a booking is confirmed, both host and guest receive each other's direct contact details, so you can email or call them to arrange payment.

If someone asks you to pay for a booking outside our system please contact us and let us know.

We're here to help!

If you have a question we haven't answered, get in touch at support@homestay.com.

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