Can a guest cancel a booking?
Yes. You can cancel a booking before arriving but please note, as per the terms and conditions you agree to on booking, the 15% booking fee (or maximum fee where applicable) paid at the time of booking is non-refundable. If for some reason the host must cancel your booking, we will refund you the booking fee.
In exceptional circumstances where you must cancel, we'll consider a refund of this booking fee. This is completely at the discretion of Homestay.com. In any or all other cases where a refund of the booking fee you paid is under review by Homestay Technologies Limited, you must have made first contact with Homestay Technologies Limited at least 24 hours after check-in-date.
To cancel a booking, simply follow these steps:
- Log in to your account
- Enter your email address and password
- Click “Bookings”top right of page
- Select the booking that you want to cancel
- Click on cancel this booking
If you've paid any or all of the balance owed directly to the host in advance of your arrival, this cancellation is subject to the cancellation terms clearly stated on the host profile and agreed between both parties on booking.
Some hosts (depending on country and currency) avail of our Deposit payment option. If you book with these hosts, you must pay 25% of the booking price and the 15% booking fee to confirm the booking. For a refund of this deposit payment, cancellation must be made at least 7 full days prior to arrival. However, as per the terms and conditions you agree to on booking, the booking fee that you paid is non-refundable. If you cancel less than 7 days in advance, the 25% deposit payment is made to the host 2 business days after your scheduled arrival date.
Please note: if the host cancels a booking on your behalf the Homestay.com booking fee is non refundable as per the terms and conditions agreed upon booking a homestay.