What if the host cancels my booking?

In the unlikely event that the host you've booked to stay with needs to cancel, don’t worry, the Homestay.com team will contact you and help you find you an alternative available host of similar standard, type and location.

Where the host cancels your booking we will refund your booking fee paid online.

Please note: if the host cancels a booking on your behalf the homestay.com booking fee is non refundable as per the terms and conditions that you sign up to upon booking a homestay.

We're here to help!

If you have a question we haven't answered, get in touch at support@homestay.com.

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