How can I help guests from abroad feel welcome?

First impressions last!

  • Always make sure your profile page shows off your home and its cleanliness.
  • Up to date, clear photographs will demonstrate this. You should add in your description how clean your home is and how often it is cleaned.
  • We see lots of guest questions to host families before they book are regarding cleanliness and hygiene.

Before a guest arrives 

  • Ensure their bedroom and bathroom is spotless for their arrival.
  • All their bed linens and towels are fresh.
  • There is enough space for their belongings and the whole room is ready for their arrival.

During a guests stay 

  • Make sure your guests are aware of when their room will be cleaned and how often.
  • Please check with your guest if they have everything they need.
  • If you need to speak with guests about your own cleanliness expectations please do so and disclose in your listing what your expectations are.

We're here to help!

If you have a question we haven't answered, get in touch at support@homestay.com.

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