What personal information or contact details should I include in my message?

The messaging system securely exchanges information without email addresses or any other contact details.

For your security, we ask you not to include your contact details in the reply. If a host asks you for your private contact details or to make a private arrangement, please let them know that your contact details will be provided to them when a confirmed booking is in place.

Prioritising your security, we only share host/guest contact details (phone number, email, address etc.) once the booking is confirmed and the guest has paid their booking fee and provided their credit card details to us.

Bookings arranged or confirmed privately, outside of our secure messaging system, are not supported by us. We ask that you please adhere to the terms of booking with us and ensure that your messages are sent through the Homestay.com messaging system.

Any contact details sent through the messaging system will be automatically deleted before the host receives the message.

We're here to help!

If you have a question we haven't answered, get in touch at support@homestay.com.

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